Privacy Policy

Data collection

We collect account and profile details needed to provide the service, including name, email address, phone number, profile image, selected community information, and account verification status.

We also collect service-use data such as app events, session metadata, device and platform indicators, notification token state, and optional location data when a user enables location features.

• Identity and profile: name, email, phone, profile details
• Community content: posts, notices, listings, messages, moderation events
• Technical telemetry: device type, app version, request and error diagnostics
• Location signals: optional location sharing and emergency location updates when enabled

Why we process data

We process data to provide core platform functions such as account access, community communication, emergency workflows, support handling, and service security.

Processing is also used for abuse prevention, fraud mitigation, platform reliability, and legal compliance obligations.

Financial transactions, returns, and refunds

The platform includes paid digital offerings such as annual memberships and community activation fees. Payment transactions are handled through approved billing providers and app-store channels where required.

We store only the transaction and entitlement details necessary for account management, reconciliation, support, and compliance. We do not intentionally store full card numbers in app-level records.

• Membership product references (for example R99/year)
• Community activation purchase references (for example R999 once-off)
• Payment status, receipt references, and billing timestamps
• Refund and return queries are handled via support@lalela.net

Sharing and disclosure

We share data with trusted processors and infrastructure providers strictly as needed to run the service, such as hosting, storage, notifications, and operational security providers.

We may disclose information when legally required, to protect users and communities, or to enforce service rules and prevent abuse.

Retention and deletion timing

Data is retained only for as long as needed for service operation, entitlement and billing records, dispute handling, legal obligations, and safety investigations.

When deletion is requested and legally permitted, we remove or anonymize eligible records within operational and compliance windows.

User rights and account/data deletion

Users may request access, correction, restriction, portability, objection, and deletion of personal data under applicable laws including POPIA and GDPR where applicable.

To request immediate account and data deletion, send a request with your account email and phone number for verification.

• Step 1: Send an email with subject "Data Deletion Request"
• Step 2: Include account identifiers (email, phone, and community name if known)
• Step 3: We verify identity and process eligible deletion

Privacy contact

For privacy, data rights, or refund-related inquiries, contact support@lalela.net.